Privacy Policy
Last updated: 20 August 2026
Looking Inward with Reena is committed to respecting your privacy and protecting your personal information.
Information Collected
I may collect information that you provide when you contact me, book a consultation or work with me. This may include:
Your name and contact details.
Appointment and payment information.
Relevant information about your health, personal history or circumstances.
Communications between us.
Brief notes from our sessions.
My website may also collect limited technical information through essential cookies and, with your permission, analytics cookies. Please see my Cookie Policy for more information.
How I Use Your Information
I use your information only where necessary to:
Respond to enquiries and arrange appointments.
Assess whether my services are appropriate for your needs.
Provide hypnotherapy sessions and maintain continuity in our work.
Manage payments, invoices and practice administration.
Meet legal, accounting and insurance requirements.
Maintain and understand the use of my website, where you have consented to analytics cookies.
I do not sell your personal information or use it for unrelated marketing.
Legal Basis
I process your information where it is necessary to respond to your enquiry, provide the services you have requested, meet a legal obligation or manage my practice responsibly.
Information about your physical or mental health is considered sensitive personal information. Where required, I process this information with your explicit consent. You may withdraw your consent, although I may be unable to continue providing a service that depends on that information.
Confidentiality and Storage
Information shared during sessions is treated as confidential. I keep session notes brief and relevant.
Client records are stored privately within my password-protected Google Workspace account, with access restricted to me.
Information may be shared where:
You have authorised me to share it.
Disclosure is required by law.
There is a serious and immediate risk of harm.
There is a safeguarding concern involving a child or vulnerable person.
Disclosure is necessary to establish or defend a legal claim.
Where it is safe and lawful to do so, I will try to discuss the disclosure with you first.
I may also discuss aspects of client work in confidential professional supervision. Identifying information will be removed wherever possible.
How Long I Retain Information
Client records and session notes are normally retained for five years after our work ends and are then securely deleted.
Invoices and accounting records are retained for ten years where required by French law.
Enquiries that do not lead to sessions are normally deleted within twelve months of our last contact.
Information may be retained for longer where required by law, an insurer or an ongoing complaint or legal matter.
Services I Use
I use trusted providers to operate my practice, including:
Squarespace for my website.
Calendly for appointment bookings.
Stripe for securely processing payments.
Google Workspace for business email and the private storage of client records.
Google Analytics, where you have consented to analytics cookies.
Stripe processes your payment information directly. I do not receive or store your complete card details.
Some providers may process information outside the European Economic Area using recognised data-protection safeguards.
Your Rights
Depending on the circumstances, you may have the right to:
Ask what personal information I hold about you.
Request a copy of your information.
Ask for inaccurate information to be corrected.
Ask for your information to be deleted.
Restrict or object to how your information is used.
Withdraw your consent where processing is based on consent.
These rights are not absolute. For example, I may need to retain certain information to meet a legal obligation or respond to a legal or insurance matter.
To make a request, email:
contact@lookinginwardwithreena.com
I may need to confirm your identity before responding. I will normally respond within one month.
You may also raise a concern with the French data-protection authority, the CNIL, at www.cnil.fr.
Social Media and External Links
My website may contain links to external websites or social-media platforms, including Instagram. Those organisations have their own privacy policies.
Social media is not a secure place to share sensitive personal or health information. Please use my business email for enquiries.
Contact
Looking Inward with Reena Email: contact@lookinginwardwithreena.com
I may update this policy if my services, systems or legal obligations change. The latest version will always be available on this website.